The Power of a Tweet

Last week I had to tow my car into a Chrysler dealership because I couldn't change gears. Apparently a spring/latch right under the gears had broken causing my car to remain in parked position. That was no fun whatsoever! However, I researched online and found that my car had a recall on it for that same exact reason. It said for me to take my car in and get it repaired free of charge for labor and parts. As upset as I was about what had happened, I was somewhat happy that at least it would end up being cost free to me. So I called AAA and after a good two hours of trying to pull the car out of my drive way we were on our way. We arrived at Chrysler and was told that it would be an all day job. I was also informed there were two more recalls on my car. The guy told me they'd fix all three at no cost. I agreed and on I went. Later on I get a call that my car is ready. I'm excited and decide to walk to the dealership... lucky me it's about 1.5 miles away :) I get there and they show me what was done and how now it works perfectly... I hopped in my car and take off. Now remember I walked there... so by now I'm hot... and all I want is some fresh air. So I turn the A/C on and nada. I thought I was doing something wrong, but nope. No air came out. I couldn't even hear the fan spinning. I pulled back into the dealership and asked the guy to look at it. I, of course knew it had to be something simple like they forgot to plug something, but nope. The guy dared to tell me they took no responsibility for the A/C seeing as how they didn't "touch" it. I really felt mistreated and robbed. I asked for a manager and he said he was gone and to "try" and call him tomorrow. I was very upset. I never expected that kind of response.

Any how, to make a long story short... I decided to tweet @chrysler about it.

Within no more than five minutes I got a reply from @chrysler.

Then @Chrysler sent me the following message:

Now, I know mine wasn't "top priority", but I do appreciate that @chrysler took the time to reply and try to make me feel appreciated. I emailed him my statement and got a call on Saturday to take my car in to get fixed. I took it in today and it took no more than 30 minutes for a mechanic to figure out what was wrong. Apparently, they had left a cable disconnected behind the A/C dash which caused the vents not to spin. Duh! I knew it was something simple! Of course there were no costs incurred. I'm a very happy lady once again!

Thank you @Chrysler, and thank you Twitter. I know for a fact it would've been an uphill battle for the dealership to agree to fix it out of cost. Yay!